Welcome to Zewar e Nayab, where we strive to provide a seamless shopping experience for our valued customers across Pakistan. By using our website or placing an order with us, you agree to the following terms and conditions:

1. Intellectual Property Rights

All product images, designs, and content featured on our website are the exclusive property of Zewar e Nayab. Unauthorized use, reproduction, or distribution of any material is strictly prohibited.

2. Pricing & Availability

  • Product prices are displayed in PKR (Pakistani Rupees) and are subject to change without prior notice.
  • Discounts, offers, and promotions are time-sensitive and may vary.
  • Stock availability is updated regularly, but we cannot guarantee real-time inventory accuracy.

3. Order Confirmation & Processing

  • All orders are subject to acceptance, based on stock availability and successful payment verification (for advance orders).
  • Once an order is placed, we will contact you via WhatsApp or phone to confirm details before dispatching.

4. Shipping & Delivery Terms

  • Delivery timelines vary from 3 to 7 working days, depending on location.
  • We strive for prompt delivery, but Zewar e Nayab is not responsible for delays caused by courier services, customs, or external factors beyond our control.
  • Customers must ensure that accurate delivery details are provided to avoid complications.

5. Order Cancellation & Modifications

  • Zewar e Nayab reserves the right to cancel any order due to unforeseen issues, fraud suspicion, pricing errors, or item unavailability.
  • Customers can request an order modification within 24 hours of confirmation (subject to approval).

6. Payment Terms

  • We offer multiple payment methods, including Cash on Delivery (COD) and Advance Payment via Bank Transfer or Digital Wallets.
  • Refunds for canceled orders will be processed within 5-7 working days, if applicable.

7. Customer Responsibilities

  • Customers must review product descriptions, sizes, and specifications carefully before making a purchase. 
  • Any misuse, false claims, or chargeback fraud may result in account restrictions.
  • For any complaints, customers must contact our support team promptly for resolution.

8. Policy Amendments

  • Zewar e Nayab reserves the right to modify these terms at any time without prior notice.
  • Continued use of our website implies acceptance of the updated terms.