At Zewar e Nayab, your privacy matters. We value the trust you place in us, and we are committed to safeguarding the personal information you share with us through our website, online store, or any of our communication channels. This Privacy Policy explains how we collect, use, and protect your data. 

Collecting Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect certain personal information such as:

  • Full name
  • Contact number
  • Shipping and billing address
  • Email address
  • Payment information
  • Order history
  • Browsing behavior on our website

This data helps us fulfill your orders, improve your shopping experience, and communicate with you more effectively.

Sharing Personal Information

We do not sell or trade your personal information with any third party. However, we may share necessary data with trusted third parties like:

  • Courier and delivery partners
  • Payment processors
  • IT service providers (for website functionality)

All such parties are bound to protect your data and use it only for the purpose of service delivery.

Behavioral Advertising

We may use your browsing data (such as pages visited, items viewed, or abandoned carts) to deliver personalized advertisements on platforms like Facebook, Instagram, or Google. This helps us show you offers and products that are relevant to your interests. You can opt-out of targeted advertising through your browser settings or ad platform preferences.

Using Personal Information

We use the personal information we collect to:

  • Fulfill and manage your orders
  • Communicate with you about your order, promotions, or support queries
  • Personalize your shopping experience
  • Prevent fraud and ensure security
  • Improve our website performance and user interface

Lawful Basis

We process your personal information based on the following legal grounds:

  • Your consent (e.g., when you sign up for newsletters)
  • To fulfill our contractual obligations (e.g., delivering your orders)
  • For legitimate business interests (e.g., improving customer service)
  • To comply with legal obligations (e.g., tax or invoice record-keeping)

Retention

We retain your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law. Typically, order and invoice data is retained for up to 7 years for tax and legal purposes.

Automatic Decision-Making

We may use automated tools such as product recommendations or ad targeting based on your shopping behavior. These processes do not affect your legal rights and are intended to enhance your shopping experience. We do not use any AI or automated systems to make legally significant decisions.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or updates to your data
  • Request deletion of your information (subject to legal limits)
  • Opt-out of marketing communications at any time
  • Lodge a complaint if you believe your privacy rights have been violated

Cookies

Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Remember your preferences
  • Track website traffic and performance
  • Show you relevant ads

You can control or delete cookies via your browser settings. Disabling cookies may affect your website experience.

Complaints

If you have any concerns about how we collect or use your data, please contact us directly at:

zewarenayab@gmail.com | WhatsApp at : +92 312 3718 545